Q. How quickly do I get my bitcoins?
A. Update: It will take at least one business day (the day after your deposit posts). We do our best to get them out as fast as we can. You should expect them early morning the following business day. You can help ensure fast delivery by following these rules.
Q. Can I use you to withdraw coins into USD?
A. Although we are working on a way to get you cash for coins, currently we don't have a way to do that in a competitive manner. Your best bet is a wire transfer directly to your account. However, if you would like us to consider your case independently, please email us @ firstname.lastname@example.org and I will do the best that I can.
Q. What do I do if I entered in my destination address incorrectly?
A. Scary question! As long as you catch it before we send out the coins, we can correct it. However, once the coins have been sent there is no way to recall them. Be sure to double check your address for accuracy before you submit your deposit request. We can only send coins where you tell us to send them and once the transaction is complete there are no refunds.
Q. I am not certain I want the coins I just purchased, can I send them back for a refund?
A. We are sorry, but no. We do not offer any refunds on coins purchased, even if we have not sent them out yet. We may be in a position to buy back your coins at market prices though. We can also direct you to some cool ways to spend your coins.
Q. Can you send coins to someone else for me?
A. We cannot. US Anti-Money Laundering Law requires that we only send coins back to the person who is directly purchasing them. We will however walk you through the steps needed to set up a wallet and send the coins to whomever you choose afterwards.
Q. I have never done this before and I am kind of nervous, will you work with me?
A. Absolutely. Email us @ email@example.com and we will do our best to accomodate your situation. Some of the things we have done in the past include staggering payouts, skype conversations, or helped setup online wallets. Our only goal is for you to be have a successful transaction.
Q. How do I know if this is safe?
A. Every new business faces trust issues when developing relations with first time customers. However, doing business with CashIntoCoins is incredibly safe. We are required by law to provide several forms of identification, when starting my business, opening new bank accounts, and sending and receiving money. To top it off, you get a cash receipt, from a FDIC insured bank, with lots of cameras and paperwork that link your cash to this busines specifically.
Q. What is your business information?
A. Great question! CashIntoCoins is licensed WA State Corporation, owned by Think Tank Technologies. Our UBI number is 602935071 and you can mail me directly:
Think Tank Technologies, INC
P.O. Box 1018
Q. Are you registered with FinCEN?
A. We are! Head to this page (FinCEN MSB Search) and search for "Think Tank Technologies".
Q. My questions aren't covered here. How can I get more help?
A. Feel free to send us your questions at firstname.lastname@example.org